Last Updated: 1 October 2026
At LADY LUXE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or purchase from our website:
Who We Are
Business Name: LADY LUXE
Email: contactladyluxeat@gmail.com
Return Address: Gibbet Hill Road, Coventry, United Kingdom
Website: https://ladyluxe.live/
For questions about your personal information or this Privacy Policy, please contact us at contactladyluxeat@gmail.com.
Information We Collect
When you use our website or place an order, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order and purchase information
- Payment and transaction information
- Customer account information
- Communications you send to us
- Information provided when requesting a return or refund
- IP address
- Browser and device information
- Website usage information
- Cookie and similar technology information
We only collect information that is reasonably necessary to operate our website, process orders and provide customer service.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of products
- Process payments
- Send order confirmations
- Provide delivery and order updates
- Respond to customer enquiries
- Process returns, refunds and exchanges
- Provide customer support
- Prevent fraud and protect website security
- Improve our website, products and services
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
- Send marketing communications where legally permitted and where appropriate consent has been obtained
Product Suppliers and Fulfilment
LADY LUXE sources products from multiple suppliers and sources.
Where necessary to fulfil an order, we may share relevant customer information with suppliers, fulfilment partners, couriers or other service providers involved in processing and delivering your order.
We only share information reasonably necessary for the relevant service.
Payment Information
Payments may be processed through third-party payment providers.
We do not normally store complete payment card details on our own systems. Payment providers may process your payment information according to their own privacy policies and security procedures.
Sharing Your Information
We may share relevant information with trusted service providers, including:
- Payment processors
- Product suppliers and fulfilment partners
- Courier and delivery companies
- Website hosting providers
- E-commerce service providers
- Email and communication providers
- Analytics providers
- Advertising providers, where applicable
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
We do not sell your personal information as a standalone business activity.
Marketing
If you subscribe to LADY LUXE marketing communications, we may send you information about products, promotions, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us at:
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, including features such as shopping baskets, checkout and website security.
We may also use non-essential cookies for analytics, advertising or other purposes where applicable.
Where required, we will request your consent before using non-essential cookies.
Please see our Cookie Policy for further information.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and complying with legal, accounting and regulatory requirements.
Retention periods may vary depending on the type of information.
Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request certain personal information in a portable format
To exercise your rights, please contact:
You may also have the right to complain to the UK’s Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
LADY LUXE
Email: contactladyluxeat@gmail.com
Return Address: Gibbet Hill Road, Coventry, United Kingdom
